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• Creating Work Orders Using Service Requests

Creating Work Orders Using Service Requests

Service requests are usually used to report issues to the operator team or submit O&M requests. In service requests, managers can review the service request, create a follow-up work order if handling is required, or close the service request if it does not require handling.

The default workflow for a service request is shown in the following diagram:

• The blue box is the node of the workflow. After the user completes the operation for the current node, the ticket moves to the next node.
• The grey box is the ticket status after it passes through the node and the operation is complete.

Note

EnOS Work Management allows the custom configuration of service request fields and workflows. This article uses the default service request configuration as an example, which may be different from your actual interface. For custom configurations, please contact your system administrator.