Managing Active Alarm Records


On the Active Alarm page, you can select and view active alarm records within 3 months and export alarm records.

Prerequisites


Before starting, make sure the current account has been assigned the required asset permissions, operation permissions, and a menu group, including Active Alarm. If not assigned, contact the application administrator.

Viewing the Alarm Record List


  1. Select Active Alarm in the left navigation bar to access the Active Alarm page.

  2. If there are multiple site types in the current OU, you need to switch the Site Type tab at the top of the page to view the alarm list of the current site type.

    Or, you can view the alarm list directly after selecting Active Alarm.

  3. EnOS Alarm Management supports filtering alarm records under the specific site type based on the following filters.


    Filter

    Description

    Site

    Select the specific site of the current site type. You can select multiple sites, otherwise all sites are selected by default.

    Alarm Group

    Select the group type that corresponds to the current site type. You can select multiple groups, otherwise, all groups are selected by default.
    If there are multiple group types of the current site type and all groups are selected, the filters of Alarm Severity and Alarm Type are invalid.

    Alarm Severity

    Select the alarm severity of the current group type. You can select multiple sites, otherwise all severities are selected by default.

    Alarm Type

    Select the alarm type or subtype of the current group type. You can select multiple sites, otherwise all types are selected by default.

    Acknowledgment Status

    Select whether the alarm has been acknowledged. By default, all status are selected.
    If Acked is selected, you can filter out alarm records configured with Alarm ACK Response that have already been acknowledged.
    If UNACKed is selected, You can filter out alarm records configured with Alarm ACK Response that have not yet been acknowledged.


    Note

    Since the field name of “Site” is configurable, it may cause a discrepancy between the field name displayed on the page and the field name in this document. If you need to modify the field name, contact the application administrator.


  4. Click Apply to filter alarm records that match the filters.

    To save filters, click Save Filter Figure: Save Filter at the top right of the page. Next time, you can directly view alarm records of the current site type according to the fault filters saved this time.

  5. To configure the display order of the fields in the alarm list and whether these fields are displayed, click Edit Column Figure: Edit column in the upper right corner of the alarm list.

  6. To display the start and end time of alarm records according to the time zones of sites that triggered alarms, enable the Show Local Time option.

    To display the start and end time of alarm records according to the time zone of your current computer’s browser, disable the Show Local Time option.

    Note

    The Timezone column displays the time zones of sites that triggered alarms. Data in this column does not vary whether or not the Show Local Time option is enabled.

Viewing Aggregated Alarm Record List


  1. Select Active Alarm in the left navigation bar to access the Active Alarm page.

  2. Select the Aggregate By drop-down box in the upper right corner of the alarm list of the current site type, then select whether you want to aggregate and display alarm records by Device or Alarm Rule.

    • Aggregate By: Device: Alarm records generated by the same device with start times within 30 minutes are aggregated and displayed.

    • Aggregate By: Alarm Rule: Alarm records that trigger the same alarm rule with start times within 30 minutes are aggregated and displayed.

Viewing Alarm Details


  1. Select Active Alarm in the left navigation bar to access the Active Alarm page.

  2. Select any field of an alarm record in the alarm list of the current site type, access the alarm details page, and view the information on the tab.

Details Tab


Select the Details tab to view the following information.


Field

Description

Basic information

You can view basic information, such as Alarm Severity, Alarm Type, Occurrences (Today), Start Time, and so on.

Possible Reasons

View or add possible reasons of asset alarms.

O&M Recommendations

View or add operation & maintenance recommendations for asset alarms.

Comments

Add or view comments to the alarm record.

Relevant Alarms Before and After 30 s

Based on the current alarm record, you can view linked alarm records before and after 30 seconds of the same site. You can also select the linked alarm records in the list to view detailed information about those alarms.

Historical Alarms

Based on the current alarm record, you can view historical alarm records of the same asset.

Note

Since the field names of “Possible Reasons” and “O&M Recommendations” are configurable, it may cause a discrepancy between the field names displayed on the page and the field names in this document. If you need to modify the field names, contact the application administrator.

Analysis Tab


Select the Analysis tab to view data analysis diagrams of measurement points or KPI alarms.


Field

Description

Time Interval

Specify the time interval for data fields in the chart, supporting raw, 1m, 5m, 10m, 15m, 30m, H, L, D, W, M, Q, and T. You can only choose the intervals supported by all selected data fields. For more information on the time interval in Common Data Service, see Registering a Virtual Measurement Point and Registering a Source Metric.

Comparison

Display the data of the last cycle of data fields, supporting Day-over-Day for daily comparison, Month-over-Month for monthly comparison, and Year-over-Year for annual comparison.

Time Range

Select the start time and end time of the data fields in the chart.


Work Management Tab


Select the Work Management tab to view the ticket information.

Note

The Work Management tab is only displayed if the following conditions are met at the same time.

  • The current OU has obtained and been authorized Work Management. If not available, contact the application creator.

  • The ticket response rule is configured for this alarm. If not configured, contact the asset administrator.

  • A work order or service request has been created for this alarm.


Field

Description

Basic information

View the ID and status information of the ticket. If the current account has acquired the Service Requests menu, you can select the ID to access the service requests page and view the details. If the current account has acquired the Work Orders menu, you can select the ID to access the work orders page and view the details.

Log

View the status, creator, creation time, and other information about the ticket.

Exporting Alarm Records


  1. Select Active Alarm in the left navigation bar to access the Active Alarm page.

  2. Click Export Figure: Export in the upper right corner of the alarm list to export all alarm records of the current site type:

    • If the number of alarm records is ≤ 2000: click Export to export the alarm records directly via the browser. The export file format is Excel by default.

    • If the number of alarm records is > 2000: click Export to automatically trigger the offline task and there are two ways to download these alarm records:

      • After the offline task has been successfully triggered, click Download File in the File Exported prompt bar to export the alarm records in Excel format.

      • In the EnOS - Alarm Data Export Successful email you receive, click the link to access the EnOS Application Portal > Alarm Management > Active Alarm page under the default site type, then click Download File in the prompt column and export as an Excel file.