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Responding to Active Alarm Records


On the Active Alarm page, you can perform (batch) acknowledgments, create work orders, and create service requests for alarms configured with alarm response rules.

  • Acknowledgment: After the alarm has been triggered, you can acknowledge alarms to avoid repeated responses.

  • Work order and service requests creation: After the alarm is triggered, you can report issues and submit O&M requests by creating tickets.

  • Close Alarms: Alarms that cannot be automatically restored can be manually disabled to make the alarm inactive.

Prerequisites


Before starting, make sure you have the following information ready:

  • The current account has been assigned the required asset permissions, operation permissions, and a menu group, including Active Alarm. If not assigned, contact the application administrator.

  • If acknowledgment is required, verify that the alarm acknowledgment response rule has been configured for this alarm. If not configured, contact the asset administrator.

  • To proceed with creating a work order/service request, please ensure that:

    • The current OU is obtained and authorized Work Management. If not available, contact the application creator.

    • A ticket response rule is configured for this alarm. If not configured, contact the asset administrator.

Acknowledgment Response


  1. Select Active Alarm in the left navigation bar.

  2. In the alarm list of the current site type, acknowledge the alarm record using one of the following methods:

    • Acknowledge in the alarm list: Select ACK at the end of the row of the target alarm record.

    • Acknowledge on the alarm details page: Select any position in the row of the target alarm record to access the alarm details page, and then select ACK in the upper right corner of the page.


After successfully acknowledging the alarm:

  • The ACKed status can be viewed at the end of the row of the target alarm record in the alarm record list.

  • The ACKed status can be viewed in the upper right corner of the alarm details page.

Ticket Response


  1. Select Active Alarm in the left navigation bar.

  2. Create a ticket for the alarm in the alarm list of the current site type:

    • Create in the alarm list: Select Create WO or Create SR at the end of the row of the target alarm record, select the Priority and Due Date in the pop-up window, and enter the Subject of the ticket (the default subject is the alarm content) and the Description information. You can also select Upload to upload files related to this alarm.

    • Create on the alarm details page: Select any position in the row of the target alarm record to access the alarm details page, and then select Create WO or Create SR in the upper right corner of the page.


After the ticket is successfully created, you can view the ticket details using one of the following methods:

  • Select View WO or View SR in the alarm list or on the alarm details page to access Work Management.

  • Select work management tab on the alarm details page and select WO/SR ID to access Work Management.

For more information about Work Management, see Work Management.

Alarm Closure Response


  1. Select Active Alarm in the left navigation bar.

  2. To locate a target alarm, select a specific site type, site, severity, and other information in filters.

  3. Select Close in the target alarm record row to manually close an alarm that cannot be restored. The end time of this alarm is the time at which the alarm is manually closed.