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Unified Monitoring FAQs

Why can’t I see Unified Monitoring pages in the application menu?

Check the following in order:

• The target menu is configured in the current application.

• The current user or role has access to that menu.

• The page uses a customized menu name.

• The target environment has deployed the relevant page version.

Menu visibility and functional-operation permissions are different. Seeing a menu does not mean that a user can export, configure, or control assets.

Why can’t I see configuration options or action buttons?

An entry can depend on all of the following:

1. The page configuration enables the function.

2. The current user has the required permission.

3. The current asset dimension, view, data state, or asset type meets the business conditions.

4. The page is not constrained by an embedded DTV, Landing Page, or other embedding mode.

5. The menu URL has not removed the function through parameters.

6. The target environment enables the required map source, asset tree, or external service.

For example, Asset List export requires a table view; a control button requires a controllable selected asset; and a weather layer requires its environment service.

Why do I see a “no asset permission” message or no assets on a page?

Check the user’s asset authorization in the target application, OU, and asset tree. Also confirm that:

• Any node or asset ID preset in the URL exists in the current tree.

• The page allows the selected asset type and asset dimension.

• Associated-resource and parent-node-filter settings have not removed the target node.

Contact the OU administrator to change authorization.

Why is the selected time range too large?

A query is constrained by the combined number of time points, assets, and data fields. A finer granularity generally allows a shorter time range.

Try shortening the time range, reducing assets or data fields, or selecting a coarser time granularity. Thresholds are configured by the target environment; see Limitations.

Why is the Export button unavailable, or why does export fail?

Check that:

• Export is enabled and the user has the monitor_export permission; Charting Tool also supports the compatible ct_export permission.

• The current view supports export; Asset List requires the table view.

• There is an exportable query result and screenshot mode is not hiding export.

• The row count does not exceed the target environment’s export threshold.

If the result exceeds the limit, reduce the asset, time, or data-field scope and retry.

Why are fewer metrics available for selection?

Metrics are filtered by the current asset type, analysis target, dimension, visualization group, and query capability. Candidates can be reduced when:

• The selected dimension is not supported by the metric.

• The device type uses big-data mode, and only metrics that support the mode are retained.

• The current data classification field group does not include the metric.

• The user switches the asset type or device type.

Why can I select only sites, not individual devices, at device granularity?

The current asset type might use device big-data mode. This mode aggregates and paginates by site and device type on the server instead of expanding every device in the browser, preventing performance problems for very large device sets.

Why can’t I save a template or see template configuration?

OU templates usually require the monitor_ou_template permission; Charting Tool also supports the compatible ct_template_all permission. The Asset List compatibility permission asset_list_admin alone does not open the complete main configuration entry.

Template writes can also be limited by server-side permission configuration, template limits, and required-field validation in the target environment.

Why does Asset Overview publish or import fail?

Common causes include:

• Missing required asset, map, or non-empty-canvas configuration.

• A configuration or import file larger than 2 MB.

• Oversized custom GeoJSON content.

• An import file that is not a valid Asset Overview configuration.

Why can’t I save an Asset List card trend chart?

Confirm that a trend data field is selected and that a time granularity supported by all selected data fields exists. Also configure a complete time range and the required time granularity.

Why can’t I see the weather layer?

The page must configure the layer, the user must have the monitor_layer_data permission, and the target environment’s weather service must be available. Otherwise, the entry can be hidden or its data can fail to load.

Why do a widget title or data field display as --?

Check that:

• The data field is registered in Common Data Service or Metric Management and applies to the current asset type.

• Its name or internationalization configuration exists for the current language.

• The current user has asset permission.

• The data request succeeds and data exists in the selected time range.

Why don’t URL parameters take effect?

• Put query parameters before #.

• Distinguish direct query parameters from Application Portal state.

• Asset List and Common KPI Inquiry use query-string state; the entire state of Charting Tool is JSON.

• When the same parameter is present in direct query and state, direct query usually takes precedence.

See URL Parameter Reference.

What information should I provide if the issue remains unresolved?

Record the target environment, OU, application and menu, page name, asset type, time range, complete steps, error message, browser console and network requests, and Trace ID before contacting the system administrator.