• Documentation
• Alarm Log
• Managing Alarm Log Records

Managing Alarm Log Records

On the Alarm Log page, you can select and view all alarm records within the last 3 months and export alarm records.

Prerequisites

Before starting, make sure the current account has been assigned the required asset permissions, operation permissions, and a menu group, including Alarm Log. If not assigned, contact the OU administrator.

Viewing the Alarm Record List

1. Select Alarm Log in the left navigation bar to access the Alarm Log page.

2. If there are multiple site types in the current OU, you need to switch the Site Type tab at the top of the page to view the alarm list of the current site type.

   Or, you can view the alarm list directly after selecting Alarm Log.

3. EnOS Alarm Management supports filtering alarm records under the specific site type based on the following filters:

   
   

   Filter	Description
   Site	Select the specific site of the current site type. You can select multiple sites, otherwise all sites are selected by default.
   Alarm Group	Select the group type that corresponds to the current site type. You can select multiple groups, otherwise, all groups are selected by default. If there are multiple group types of the current site type and all groups are selected, the filters of Alarm Severity and Alarm Type are invalid.
   Alarm Severity	Select the alarm severity of the current group type. You can select multiple sites, otherwise all severities are selected by default.
   Alarm Type	Select the alarm type or subtype of the current group type. You can select multiple sites, otherwise all types are selected by default.
   Active Status	Select the current status of the alarm. By default, all are selected. If Active is selected, alarm records that have been triggered but not recovered can be filtered out. If Inactive is selected, alarm records that have been triggered and restored can be filtered out.
   Time	Filter alarm records whose start time is within the selected time interval. You can select Today, Yesterday, Last 3 Days, This Month, Last 3 Months, or a custom time interval. You can only query alarm records within the last 3 months. For example, if the current date is 2024-11-25, you can only query alarm records from 2024-08-25 onwards.

   
   

4. Alarm Management also supports filtering more restrictive information based on specific site types in the detailed filtering window. Select the down button in the upper right corner of the filter bar to open the detailed filter window, where you can view all the filters in the filter bar and filter further by the following filters:

   
   

   Filter	Description
   Device	Select the device type that triggers the alarm. By default, all are selected. Device Type: Select the device type of the current site type, then select the structure button to check the specific devices that trigger the alarms of the current device type. Component Type: If the selected device type contains component types, select the component type of the current device type. The structure button can be selected to check the specific components that trigger the alarms of the current component type.
   Object Level	If the selected site type or device type contains component types, you can select Site level alarms, Device level alarms, and Component level alarms. by default, all are selected.

   
   

5. Click Query to filter alarm records that match the filters.

   To clear and reset all set filters, click Reset.

6. To configure the display order of the fields in the alarm list and whether these fields are displayed, click Column Settings in the upper right corner of the alarm list.

   Note

   After you click OK in Column Settings, the configuration applies only to the current page. To retain the configuration, click Save as Template.

   Note

   Since the field names of “Site”, “Device”, “Component”, “Device Type”, “Component Type”, “Device Name”, “Component Name”, “Object Level”, “Active Status” are configurable, it may cause a discrepancy between the field names displayed on the page and the field names in this document. If you need to modify the field names, contact the app developer.

   
   

7. To display the start and end time of alarm records according to the time zones of sites that triggered alarms, enable the Show Local Time option.

   To display the start and end time of alarm records according to the time zone of your current computer’s browser, disable the Show Local Time option.

   Note

   The Timezone column displays the time zones of sites that triggered alarms. Data in this column does not vary whether or not the Show Local Time option is enabled.

   
   

8. To save the filters and list configuration of the current page, click Save as Template at the top right of the page, select a Template Type in the drop-down panel, and then click Save. The next time you access this page, the saved filters and list configuration are loaded automatically.

   • Template Type: Select OU Template or My Template. An OU template applies to all users in the current OU, while my template applies only to the current account. If the current account has not been assigned the operation permission required for saving an OU template, only My Template is available.

   • A template saves the selected filters, the Show Local Time option, the columns displayed in the list, their order, and the column widths.

   • Templates are saved separately for each site type. Under the same site type, only one configuration is saved for each template type, and saving again overwrites the saved configuration.

   • If both an OU template and my template exist, My Template takes effect first.

   • To delete a saved template, select the corresponding Template Type in the drop-down panel, click Restore, and then confirm in the pop-up window. Only the template of the selected template type is deleted. If no template of the other template type exists, the default view is displayed the next time you access this page.

Viewing Alarm Details

1. Select Alarm Log in the left navigation bar to access the Alarm Log page.

2. Select any field of an alarm record in the alarm list of the current site type, access the alarm details page, and view the information on the tab.

Details Tab

Select the Details tab to view the following information:

Field	Description
Basic information	You can view basic information, such as Alarm Severity, Alarm Type, Occurrences (Today), Start Time, and so on.
Possible Reasons	View or add possible reasons of asset alarms.
O&M Recommendations	View or add operation & maintenance recommendations for asset alarms.
Comments	Add or view comments to the alarm record.
Relevant Alarms Before and After 30 s	Based on the current alarm record, you can view linked alarm records before and after 30 seconds of the same site. You can also select the linked alarm records in the list to view detailed information about those alarms.
Historical Alarms	Based on the current alarm record, you can view historical alarm records of the same asset.

Note

Since the field names of “Possible Reasons” and “O&M Recommendations” are configurable, it may cause a discrepancy between the field names displayed on the page and the field names in this document. If you need to modify the field names, contact the app developer.

Analysis Tab

Select the Analysis tab to view data analysis diagrams of measurement points or KPI alarms.

Field	Description
Time Interval	Specify the time interval of the measurement point or metric data in the chart. You can select the raw value of each selected measurement point or metric, or a Query Interval that they share in Common Data Service.
Comparison	Display the data of the selected measurement points or metrics in the previous cycle. You can select a Query Interval that they share in Common Data Service.
Time Range	Select the start time and end time of the data fields in the chart.

Work Management Tab

Select the Work Management tab to view the ticket information.

Note

The Work Management tab is only displayed if the following conditions are met at the same time.

• The current OU has obtained and been authorized Work Management. If not available, contact the OU administrator.

• The ticket response rule is configured for this alarm. If not configured, contact the device manager.

• A work order or service request has been created for this alarm.

Field	Description
Basic information	View the ID and status information of the ticket. If the current account has acquired the Service Requests menu, you can select the ID to access the service requests page and view the details. If the current account has acquired the Work Orders menu, you can select the ID to access the work orders page and view the details.
Log	View the status, creator, creation time, and other information about the ticket.

Exporting Alarm Records

1. Select Alarm Log in the left navigation bar to access the Alarm Log page.

2. Click Export in the upper right corner of the alarm list to export all alarm records of the current site type:

   • If the number of alarm records is ≤ 2000: click Export to export the alarm records directly via the browser. The export file format is Excel by default.

   • If the number of alarm records is > 2000: click Export to automatically trigger the offline task and there are two ways to download these alarm records:

     • After the offline task has been successfully triggered, click Download File in the File Exported prompt bar to export the alarm records in Excel format.

     • In the EnOS - Alarm Data Export Successful email you receive, click the link to access the EnOS Application Portal > Alarm Management > Alarm Log page under the default site type, then select Download File in the prompt column and export as an Excel file.

Commenting on Alarm Records

1. Select Alarm Log in the left navigation bar to access the Alarm Log page.

2. You can add comments to alarm records of the current site type in the following two ways:

   • Select any field of an alarm record, access the alarm details page, and add comments in the comments section of the Details tab.

   • Hover over the batch action button in the upper right corner of the alarm list, click Batch Comment, and then view and comment on multiple alarm records.

Related Information

• Responding to Alarm Log Records: allows you to perform (batch) acknowledgments, create work orders, and create service requests to alarm records.

• Shelving alarms on the alarm log page: allows you to manually shelve alarms.